Wino Privacy Policy

At Wino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how Wino Online Casino collects, uses, stores and safeguards your information when you visit wino.casino, register an account, or use our gaming and sports betting services. By creating an account with us, you agree to the practices described below.

Who We Are

Wino Online Casino is operated by Group Gaem B.V. under license ALSI-202409012-FI1 issued by the Anjouan Offshore Financial Authority (AOFA). We serve international players, excluding residents of restricted jurisdictions, and we offer our platform in multiple languages including English, Danish, German, Spanish, Finnish, French, Italian, Dutch, Greek, Norwegian, Polish, Portuguese and Swedish. When you search for "wino casino online" or "casino wino", you are accessing the same licensed platform described in this policy.

Information We Collect

We collect several categories of information in order to provide, secure and improve our services. We gather this data directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or identity verification services.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect financial information, including payment method details, deposit and withdrawal history, used to process transactions via Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, and cryptocurrencies such as BTC, ETH, LTC and USDT.
• We collect identity verification documents when you request your first withdrawal, as required for KYC compliance.
• We track your gaming activity, including slots, live games, roulette, poker, jackpots, crash games and sports betting, to personalise your experience and meet regulatory obligations.
• We automatically collect technical data such as your IP address, device type, browser and session logs.
• We record your communications with our support team via LiveChat, email or our contact form.

How We Use Your Information

We use the information we collect to operate Wino Casino responsibly and securely. Our purposes include:

• We use your data to create and manage your account, including bonus eligibility for our Slots Welcome Package and Sports Welcome Package.
• We process your transactions, verify your identity, and enforce our minimum deposit and withdrawal thresholds.
• We monitor betting patterns to detect bonus abuse, multi-accounting, or breaches of our minimum odds and wagering rules.
• We send you promotional communications about offers such as our Weekly Sports Package or Weekly Slots Package, where you have consented to receive them.
• We use your information to comply with anti-money laundering laws, licensing requirements, and requests from the Anjouan Offshore Financial Authority.
• We analyse aggregated data to improve our games, payment methods and customer support.

Legal Basis for Processing

We process your personal data based on the performance of our contract with you, our legitimate interests in preventing fraud and ensuring platform security, your consent where applicable for marketing, and our compliance with legal and licensing obligations under our Anjouan license.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors and banking partners to complete your deposits and withdrawals.
• Identity verification providers to confirm your age and identity during our KYC process.
• Game and live providers, such as Pragmatic Play, Nolimit City, Play'n GO, Evolution-style live studios including Winfinity, Iconic21 and Vivo Gaming, where necessary to deliver gameplay.
• Regulatory authorities, including the AOFA, when legally required.
• Professional advisors, auditors, or law enforcement where disclosure is necessary to meet our legal obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how you interact with Wino Casino. You can manage cookie settings through your browser; however, disabling certain cookies may limit your ability to use some features of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by applicable anti-money laundering, tax, and licensing regulations. Where you request account closure or self-exclusion, we may still retain certain records to meet our legal obligations.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we take data protection seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring these wherever applicable. You may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including marketing communications.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us using the details below, and we will respond within a reasonable timeframe.

International Data Transfers

As we serve an international customer base, your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we take steps to ensure your information remains protected in accordance with this policy.

Restricted Jurisdictions

We do not knowingly collect data from, or provide services to, residents of the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, the Dutch West Indies, FATF blacklisted countries, sanctioned countries, or any jurisdiction where online gambling is prohibited. The use of VPNs, proxies or similar location-masking tools to circumvent these restrictions is strictly prohibited, and we reserve the right to refuse or terminate accounts found in breach.

Children's Privacy

Our services are intended only for adults who meet the applicable legal gambling age. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately.

Responsible Gambling and Self-Exclusion

We encourage responsible play and provide tools to help you manage your gaming activity. If you wish to self-exclude, you can contact our support team at [email protected], and we will process your request in accordance with our responsible gambling procedures.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and your continued use of Wino Online Casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to us through the following channels:

• General support and self-exclusion requests: [email protected]
• Complaints: [email protected]
• LiveChat, available 24/7 through our website

We are committed to addressing your concerns promptly and transparently, and we value your trust in Wino Casino as your chosen gaming platform.