Wino Terms and Conditions

Welcome to Wino. These terms and conditions govern your access to and use of wino.casino, including all games, promotions and services offered by Wino. Wino is owned and operated by Group Gaem B.V. and is licensed by the Anjouan Offshore Financial Authority under license ALSI-202409012-FI1. By creating an account with us, you confirm that you accept these terms in full. If you do not agree with any part of them, you must not use our services.

Eligibility and Account Registration

At Wino, we only accept customers who are of legal gambling age in their jurisdiction and who are not residing in a restricted territory. We at Wino Casino reserve the right to refuse service to residents of the USA, United Kingdom, France, Netherlands, Australia, Spain, Germany, Sweden, Austria, Cyprus, Comoros, the Dutch West Indies, all FATF blacklisted countries, and any jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority. Customers from any other country may also be refused service at our discretion. The use of VPNs, proxies or any location-masking tools is strictly prohibited when accessing Wino.

When registering, you must provide accurate, current and complete information. Our Wino platform may request additional verification documents at any time, and we at Wino require successful KYC checks before processing your first withdrawal. You may only hold one account; duplicate accounts will be closed and associated funds may be forfeited.

Deposits and Withdrawals

Our casino Wino accepts deposits via Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, and cryptocurrencies including BTC, ETH, LTC and USDT. The minimum deposit at Wino is €20. Withdrawals require a minimum of €100 or currency equivalent and may be made via bank transfer, e-wallet or cryptocurrency.

• We cap withdrawals at €1,000 per day and €10,000 per month, or the currency equivalent.
• We limit net win payouts to €100,000 per day across all bets, wagers, bonuses and promotions.
• We allow only one pending withdrawal per payment method and one withdrawal request every 24 hours.
• We release withdrawals only once all wagering requirements are fully met.
• We may decline a withdrawal if your total amount staked is lower than your last deposit, as every deposit must be wagered at least once before cashout.

Withdrawal requests are typically processed within 3 banking days, although payment channel delays, additional verification or public holidays may extend this period. Your first withdrawal request triggers our KYC process, which we normally review within 48 hours. Cashout speed varies by method, with e-wallet withdrawals generally processed faster than bank transfers.

Welcome Bonus and Promotions

At Wino, we offer a Slots Welcome Package worth 600% up to €10,000 spread across your first five deposits, with each stage claimed separately from the promotions box.

• Slots Welcome Bonus #1: 200% up to €500, wager 25x
• Slots Welcome Bonus #2: 100% up to €1,500, wager 25x
• Slots Welcome Bonus #3: 100% up to €3,000, wager 25x
• Slots Welcome Bonus #4: 50% up to €2,000, wager 25x
• Slots Welcome Bonus #5: 150% up to €3,000, wager 25x

Our Wino sportsbook also features a Sports Welcome Package of 300% up to €3,000 across the first three deposits, plus recurring Weekly Sports and Weekly Slots packages. VIP customers at Wino Casino may also receive 20% cashback as part of our loyalty programme.

General Bonus Rules

• We set a maximum bet of €2 while any bonus is active; higher stakes forfeit winnings from those bets.
• We cap winnings from a deposit bonus at 25x the bonus amount; any excess is removed before withdrawal.
• We cap winnings from non-deposit bonuses at 10x the bonus amount, and require at least one successful deposit before any withdrawal.
• We allow only one active bonus per account at any time.
• We cancel unused bonus funds one month after issue.
• We cancel wagering once your balance drops to €0.20 or currency equivalent.
• Sports bets, table games and video poker do not contribute to wagering; other games may contribute at a reduced rate.
• We prohibit buying or triggering in-game bonus features or free spins while a bonus is active.

While a bonus is active, we restrict access to all live casino games, all sports betting, and a number of slots including Book of Dead, Sweet Bonanza, Big Bass Bonanza, Starlight Princess, Gonzo's Quest, Aviator, Plinko, Chicken Road and Chicken Road 2.0. Any detected bonus abuse, including multi-accounting or staking the majority of your balance on a single bet, results in forfeiture of bonus funds and winnings, and may lead to account termination.

Sports Bonus Rules

For our sports bonuses, we require a minimum odds of 1.80 in decimal format on each single bet. We treat bets below this threshold as a breach of bonus terms and will confiscate any resulting winnings. Sports bonuses may only be used on sports betting, and we audit bets regularly to confirm compliance.

Games and Providers

Here at Wino Casino, we provide over 3,000 slot titles and between 2,200 and 4,000+ games overall, sourced from leading providers such as Pragmatic Play, Play'n GO, Hacksaw Gaming, Nolimit City, Microgaming, Quickspin, Red Tiger, Betsoft, BGaming and many others. Our live casino section features Winfinity, Iconic21, Vivo Gaming, 7Mojos, XPG, Betgames and TVBet, delivering live blackjack, live roulette, live baccarat, live poker and live dice games. Players searching for slot Wino Casino titles will find jackpots, crash games, keno, scratch cards, video poker, progressives and a full sportsbook covering more than 40 disciplines, including football, tennis, basketball, MMA and esports-style predictions.

Responsible Use of Our Services

We at Wino encourage responsible gambling and provide tools and resources to help you manage your play. Anyone using our Wino casino platform agrees not to exploit bugs, errors or technical issues for financial gain, and we reserve the right to void any winnings derived from such activity. You are responsible for ensuring that online gambling is legal in your jurisdiction before registering.

Customer Support and Complaints

Our support team is available 24/7 via live chat, email and our contact form. For general enquiries or self-exclusion requests, you may reach us at [email protected], while complaints should be directed to [email protected]. Our Wino support operates in English and aims to resolve all queries promptly and fairly.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of Wino after any amendment constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of your rights and obligations when playing at Wino.